Frequently Asked Questions

  • What device do I need to use LEMO Television?

    For the best experience, it’s best to use a FireStick for your LEMO application. It does not need to be a new one, but we strongly recommend one that is HD or higher. Once you have the device, installation/set-up takes under 5 minutes & detailed instructions are included.

    You can always contact our support team if you have any issues as well!

  • I am NOT tech-saavy. How hard is this to set-up?

    Don’t worry, the application is very easy to set-up! It involves 3 simple parts: change a setting on your FireStick, enter a URL to download the application, and enjoy. If you are using a brand new FireStick, it may take 3-5 minutes to do the initial device setup. However, from there, we estimate it can take anywhere from 5 -20 minutes to get everything working/installed (depending on the user). Our IT team is also available if you need help!

  • Can I use XTream Codes/TiViMate/3rd Party Services?

    YES! You can access our application through a variety of means. While the majority of our clients use our standalone application on FireStick, we absolutely offer access via other devices. Please make sure to select Xtream Codes during checkout so the team knows to include those links with your order. Our service can work on Firestick, TiviMate, VLC, IPTV Smarters, and more!!! BOTH on TV as well as Mobile devices!

  • How long does it take for my service to activate?

    Almost 99% of service plans are activated within 24 hours of ordering! We require 12 - 24 hours to get everything properly connected, but in many cases we are able to complete it before then. You will receive an email confirmation immediately after ordering. Then, you will hear from our service team within a few hours after ordering with full installation instructions (we also recommend having a FireStick prior to ordering just to speed up the process).

  • Do I need to sign up for Amazon Prime for it to work?

    NO, absolutely not! You only need a FireStick so you can download/use the application, and for easy navigation (since it’s a built-in remote control).

    Please note: An internet connection speed of at least 10 Mbps is required for use, and +25 Mbps is recommended for best/4K quality (when available). Most home connections will easily surpass this, but it’s something to note when traveling.

  • Is the use of an IPTV service legal?

    Generally speaking, yes! However, it will depend on the specific service and its use. This application is meant to provide legal access to free publicly broadcasted consumer content, as well as content a viewer may already own.

    Any other use of it is done at the discretion of the individual user. Please check with your local regulations as they will vary heavily by region.

  • What kind of TV do I need for viewing?

    You can actually use far more than a TV! You can use any device that has an HDMI input. The majority of our users connect to a standard TV, however, we have many customers that use the service on a projector, or a side monitor while they work/game, etc. If it has an HDMI input, that’s all you need!

    (Please note: If trying to use a FireStick on a laptop, not all laptops with HDMI ports allow for input. Many are output-only, in which case you won’t be able to use that port for viewing).

  • Who is this service for?

    We get this question a lot actually - it’s for anyone who enjoys TV. However, we have found a range of customers that find it very useful, from ex-pats to locals and college students, to travelers who are always on the go and just want to have content with them, etc.

    Whether you need access to media on the go, or just want a better, more full-featured, option at home/school, this service is for you.

  • What payments do you accept?

    We accept both credit/debit cards (via PayPal) or Cryptocurrency. We have partnered with (Forbes Best Rated) NOW Payments to securely accept various Cryptocurrencies. Please follow the payment instructions during their check-out and contact us if you have any questions!

  • Do you offer refunds?

    Absolutely! With a 92% renewal/retention rate, we know you’re going to love this service! But, if you’re not satisfied within 72 hours (for ANY reason), please just contact our accounts team at Support@LemoHDTV.com and we’ll get you your money back. Guaranteed!

  • Did you pay in Crypto, but haven't heard back?

    Please email us! If you pay via Crypto there are no inputs on our end to see where it came from and who/which account to attach it to. Please just email us with the payment confirmation and we’ll get you set-up right away!